Ms Motaung from Standard Bank call centre is exceptional.

Ikaneng Motaung is an exceptionally helpful individual. I work for the H R Department and an official called me wanting to change their banking details but because we are currently in lockdown it would prove a bit of tedious endeavour. I called the Standard Bank number that I found online and explained the situation to Ms Motaung. She understood that this is a time sensitive matter. She followed procedure and logged the official's details for a call but mentioned that it might take between 24 - 72 hours. She mentioned that she put it as urgent. She then took it upon herself to get the direct number of the sales department so that I can give them to the official. After ending the call with Ms Motaung I called the official. While I was explaining everything that Ms Motaung had told me she received a call from the sales department. Ms Motaung is a champion of customer service and understanding her environment and being empathetic to would be clients with no benefit whatsoever to herself. For that I would like to thank her again.