Mrs PS de Jager

On 2025/02/21 a ***** case was reported on my Standard Bank Master card. I had a phone call from a person who introduced her as ' Linda Jacobs' from Standard Bank ***** department. It was after business hours. She told me that this call will be recorded. I was under impression that this was now a real call from Standard Bank .She then talked me through a process , send me an OTP which I had t read to her. Two transactions of R2500.00 to MOMO MTN Fintech went through. I then immediately notice that this was a ***** case and phoned the Standard Bank ***** Department to stop the card as well as to stop the authorized transactions. On 2025/03/11 I got a letter from the ***** Risk Management informing me that a investigation took place. They also inform me that an OTP authentication was used to approve the 2 transactions but they are willing to offer me a settlement which are strictly confidential and I may not communicate any detail about it without the bank's consent. I then send a e-mail to except the offer as I was aware of my stupidity. I went through my Bank statements during the beginning of April 2025 and noticed that the offer wasn't paid into my account. I e-mail another letter to the ***** Management Department excepting again the offer without any reply from them. I am a 73 year pensioner who regretted my stupidity to listen to this "Lina Jacobs''. But .... I am a loyal client of Standard Bank for 51 years. This was a first of a kind situation for me, I don't think that Standard Bank should ignore a loyal client like me, in this way. Then I also request the Bank to send me a new Standard Bank Master card without success !I really need help! Thank you