Mrs Crosson

I am very disappointed with Standard Bank. For the past 3 months I have been charged customers rates for my service fees and I believe I am not the only one I am a staff pensioner and last month I called and all they did was refund me the difference. Now this month again I have to call Standard bank to do this again. Who is paying me for those calls cause it’s a long wait on the phone. Is this going to be an ongoing problem or is someone smart enough to sort this out. Really someone senior should know what to do to have this sorted. Waiting to hear some positive feed back.