PW
Peet W

1 reviews | Active since Jul 2019

03 Jul 2019, 10:59

Mr PPv Van Wyk

I am very disappointed with Standard Bank Credit card division I am a customer with them for 25 years, but now I had enough of this dalight ******* I use this card basically only for paying tolls My required payment monthly is about 250 I pay every month R700, but if I make the payment on the 2nd or 3rd of the month they charge me 170 collection fee plus some other charges I have never missed a payment, but get a demanding sms on the first and as I say, I pay 3 times what they asked for monthly When I asked the bank to send me statements by email. It took almost a year for them to action after numerous requests Wonder how much money they have taken from me through all these years for so called collection fees

0
Replies (2)
Standard Bank
Standard Bank's reply03 Jul 2019, 13:17
Official
Dear Peet
 Thank you for posting a comment.
   
 One of our consultants will be in contact with you as soon as possible.
   
 Regards,
 Complaint Resolution Centre
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Standard Bank
Standard Bank's reply12 Jul 2019, 10:30
Official
Dear Peet Van wyk

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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