1 reviews | Active since Jun 2017
Mr
Good morning, not complaining, yet!
I need help regarding two transactions on my account, dated 10 July 2025. There has been two honouring fee deductions for R141.06 and R3.44. I believe this was triggered by a duplicate or unauthorised international debit, possibly from Meta/Facebook. I have 3 active subscriptions, and all were already paid the day before (9 July), each with proper references. This new charge does not appear in my Meta account or payment history, and there is no reference on my bank statement for this transaction, which makes it difficult to trace. Could you please: 1. Confirm the merchant name or transaction details that triggered these honouring fees 2. Check whether the actual debit went through or failed 3. Let me know if this fee and the related international charge can be reversed, as I did not authorise any 4th payment and didn’t receive any product or service in return I’d appreciate any assistance you can provide to help resolve this. Thank you!
Account holder: THE DIRECTOR IMMERSIVE REALMS (PTY) LTD IMMERSIVE REALMS (PTY) LTD
Account type: CURRENT
Best regards, S. Hatton Immersive Realms (Pty) Ltd *** www.immersiverealms.co.za
Regards,
S. Hatton
Regards,
S. Hatton
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for responding.
Our team will reach out to you.
Please be on the look out of our call.
Have a fantastic day further!
Kindest regards
Standard Bank Hello Peter Team
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Thank you for responding.
Our team will reach out to you.
Please be on the look out of our call.
Have a fantastic day further!
Kindest regards
Standard Bank Hello Peter Team
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- Thank you, issue has been resolved, however I now need assistance login back into my banking app. I updated my biometrics on my cellphone and now the app asks me to input a card number a pin, which I've done before, however this time the card number showing does not reflect any of my cards, so it refuses to accept my actual card details. I would include a screenshot but I'm not sure if that's possible in this chat.
- Thank you, issue has been resolved, however I now need assistance login back into my banking app. I updated my biometrics on my cellphone and now the app asks me to input a card number a pin, which I've done before, however this time the card number showing does not reflect any of my cards, so it refuses to accept my actual card details. I would include a screenshot but I'm not sure if that's possible in this chat.
Thank you for reaching out.
Our team will be in touch shortly.
Warm regards
Standard Bank Hello Peter Team
***
Thank you for reaching out.
Our team will be in touch shortly.
Warm regards
Standard Bank Hello Peter Team
***
Please stay close to your phone.
We will be calling you shortly.
Kind regards
Standard Bank Hello Peter Team
***
Please stay close to your phone.
We will be calling you shortly.
Kind regards
Standard Bank Hello Peter Team
***