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Emtee L

1 reviews | Active since Apr 2024

23 Apr 2024, 14:36

Mr

Went to the branch in mabopane central city today,I think standardbank need’s to deal with their employees behaviour .The teller with the blond hair was very rude and was not even wearing her name batch, however when I ask for her name she said Lebogang,she was teller number 8 .I made a deposit and also requested for a bank statement but she said she won’t be able to provide me with the statement because that is not her job she only takes deposit then,I told her someone referred me to her then she rep**** by saying if the person referred you to me ,why didn’t you ask that person to assist you and she continued talking to me as a client like I’m nothing, please train your staff standardbank because they are ***********

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Replies (2)
Standard Bank
Standard Bank's reply23 Apr 2024, 14:43
Official
Good day Emtee

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply25 Apr 2024, 10:57
Official
Good day Emtee

We hope you're well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team