Moving you Backwards

On the 10th of October i went to the Vincent Branch to request a Credit card statement one month- January 2017 only to confirm a payment i made to a third party. I was connected to the Credit card section and told that i would be charged R20 for the statement to be emailed, i agreed. Upon checking my inbox i did not find the promised email, but instead found out i was charged R120 for a 6 month statement. I called the customer careline to dispute the charge and request that i be sent the statement. I was assured that i was wrongfully charged. I received my statement but then found out that i was charged another R120, therefore totaling R240. I am so disappointed by Standard Bank Credit card section, as this is not the first wrongful charge i have incurred. I'm so tired of your inefficiencies, cant wait to finalize my move to another ban****!