Moving you backwards

Hi,<br> <br> I am a client of standard bank's private banking division and the service i have got from the bank in the last 6 years has been nothing short of atrocious.Coupled with their crippling IT infrastructure problems you would think that they would be nice to the customers that they have retained thus far.<br> <br> My recent episode involves a home loan application that they have been sitting on.I called an agent to follow up on this today and was told that they never received the supporting documentation.Upon telling the agent that i have a confirmation email from their server that they received the email he then went on to say that i didn't send the 3 months bank statements.I pointed out to him that i am a client of the bank and that i don't have to send those and then he went on to say that the salary on my pay slips is not the same as the one on the bank statements which is complete hogwash.<br> <br> Upon reflecting on the conversation i realised that the agents will say anything to defend themselves and when they do not understand something the default is to let the application sit on the system until its archived.I have had that previously with my first bond application.<br> <br> I AM GOING TO FNB!