Moving to SBSA was a mistake - this bank is a joke

I started banking with Standard bank late last year, it was a not smooth onboarding journey and this was already a flag, my debit order date was changed without my authority thus causing a ripple effect in all my other debit orders and leaving me with unnecessary admin fees, even with the case escalated to my prestige banker and his team leader 3 weeks later no feedback, no refund! Biggest mistake was moving to this bank - No proactiveness and the client service is poor I constantly need to follow up for feedback or TAT Disappointing to say the least