CZ
Chantelle Z

1 reviews | Active since Oct 2016

18 Oct 2016, 09:58

Moving to no where

<p>Attention Glanice Kuilsriver Standardbank.</p> <p>Good day,</p> <p>I laid a complaint on the 1st October reference number ********** 607</p> <p>The ATM numbers 8589.</p> <p>I tried to deposit cash however the ATM gave an error and did not return the money.</p> <p>Call was logged however on return to the bank there was nothing done on the call logged.</p> <p>It has now been 11 working days since this has been logged, we have been to the branch sent an e-mail and still nothing has come of this issue.</p> <p>The payment which was made was to pay rent. Looks like Standard bank is going to give us a house once the one which has not been paid is taken.</p> <p>I will be attaching this complaint to all other social media platforms as well maybe than Standard bank will assist.</p>

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Replies (2)
Standard Bank
Standard Bank's reply19 Oct 2016, 09:52
Official

Good day Chantelle Zass

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply19 Oct 2016, 13:48
Official

Dear Chantelle Zass

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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