1 reviews | Active since Jun 2016
Moving the poor backwards into the financial sewers / ruin
<p>In December 2015 personal loans put the debit order through on my account earlier than my payday from FNB without any notification to me. Then in the SMSs that get sent indicating monies are being deducted from my account Standard Bank IS THE ONLY BANK WHO DO NOT PROVIDE THE ACCOUNT BALANCE in the SMS. WHY???? Nedbank sends out a "No Funds Alert" AND GIVES THEIR CUSTOMERS 36 Hours TO TOP-UP. What do Standard Bank do?? They charge an ungodly R115,00 per debit order as "Unpaid Fee". Yet they cannot give you your account balance in the SMS. I've asked <strong>Hassen, Zeenath Z (***) on numerous occasions </strong> to please get the IT department to include my account balance in the SMS when a debit order is deducted. I am not on their online website 24/7. And on 23 Feb I did an RTC which they put in a suspense account. I paid R40,00 for that additional service. Once again R115,00 was deducted per debit order. If it wasn't for FNB's Interbank Manager I'd still be waiting for a reversal of those ungodly fees. I am still waiting for the R40,00 for the service I paid for and they did not provide = Immediate / Real Time clearance . And I've had to cancel 2 SBSA insurance policies because I do not have additional funds to make up for every ungodly R115,00 they deduct. Over the weekend R80,00 was required for LegalWise. I didn't know there's a shortage (Which I could've rectified) and NOW R115,00 deducted AGAIN. So for R80 short I now have to find ANOTHER R115,00 for THEIR FEES. HOW UNGODLY??? SO THEY ARE DEFINITELY NOT MOVING ME AS THEIR CUSTOMER FORWARD. MAYBE IT'S ONLY APPLICABLE TO THEIR RICH CUSTOMERS. To me they are MOVING ME BACKWARDS INTO THE FINANCIAL SEWER - INTO RUIN</p>
Good day Joy Kriel
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Joy Kriel
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Joy Kriel
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Joy Kriel
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
