Moving nowhere very slowly

<p>I went to the branch on Saturday to do two simple things: Close an account and changed my pricing package because these simple things can't be done online or on the phone. After waiting about 30 mins and being next in-line the available teller disappers for 10 mins. After coming back he informs me I am in the wrong queue and he takes me upstairs to another set of consultants. After another half an hour a very unhelpful lady informs me I am again not at the right place, after telling Consultant no.1 exactly what is needed. She goes downstairs again to get the correct forms and then informs me these simple things can't be done because the manager is not there. I am promised it will be done on Monday and I will be phoned. On Tuesday morning I phoned the call centre after no response on Monday. No one answers at the branch, bank manager don't answer. Not even their own call centre can get hold of these hapless people at Fourways Crossing. So I have no idea when if ever my simple two queries will be done. Justifies the closing of the account, moving of banks don't you think!</p>