Moving Nowhere

We have been trying to open an estate late account with Standard Bank and close the old accounts. All documentation was submitted on the 15th of February, we were told that the process would take 10 days, we are on day 14 now and we haven't even received the courtesy of an update from Standard Bank. I should just mention that the bank accounts are at Standard Bank and it is simply an internal account transfer.

A suggestion to those needing to tie up someone else's affairs, this is the WORST bank to try and help you.