JW
Jarene W

1 reviews | Active since Nov 2012

19 May 2015, 12:22

Moving my accounts to another bank ASAP

I went to the Woodmead Branch on Friday to query my RCP account, the consultant Tiisetso Talane could login to my profile but could not access my details. after sitting there for more then an hour, he finally got someone on the line at the call centre. a query was logged and I was told I would receive feedback by COB.<br> sins then I have received no response I have sent more then 5 emails to the consultant and to standard bank with no reply I have called the branch, no answer.<br> I then called the 086 information line, I was advised they could not pick up my profile or details, they cant log a call and cant escalate the matter and I had to go to the branch again. Now I apologise but I have a job and can not go sit at the branch for more then 2 hours and be told \eish sorry"I want answers"

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Replies (1)
Standard Bank
Standard Bank's reply20 May 2015, 12:58
Official
Hello Jarene12,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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