DM
Douglas M
1 reviews | Active since Apr 2011
25 Nov 2015, 11:39
Moving me backwards in comical fashion
Following my hassles with standard bank which you can read on http://hellopeter.com/standard-bank/complaints/moving-you-backwards-*** my bond was finally granted and then allocated to attorneys in Pietermaritzburg.The attorneys were happy to proceed as long as i paid for them sending agents to Sandton so that i could sign. I imagine the courier fees and everything else was going to be inflated as well because of the distance.<br> <br> Needless to say i called the home loans call centre and i was told that it would take more than 4 business days to reallocate to a lawyer in JHB. This after it took standard bank a month to approve the bond!!<br> <br> I feel so letdown!!!
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
26 Nov 2015, 11:09Hello damnthis01,
Thank you for your posting.
I have referred this matter to new home loans division to expedite your request to reallocate an attorney in JHB.
I apologise for the manner in which you were dealt with thus far. This is not the type of impression we want to create with our customer service standards.
Thank you once again for bringing for bringing this matter to our attention.
Kind regards
Busie Moilwe
***
Thank you for your posting.
I have referred this matter to new home loans division to expedite your request to reallocate an attorney in JHB.
I apologise for the manner in which you were dealt with thus far. This is not the type of impression we want to create with our customer service standards.
Thank you once again for bringing for bringing this matter to our attention.
Kind regards
Busie Moilwe
***
Standard Bank's reply26 Nov 2015, 11:09
Official
Hello damnthis01,
Thank you for your posting.
I have referred this matter to new home loans division to expedite your request to reallocate an attorney in JHB.
I apologise for the manner in which you were dealt with thus far. This is not the type of impression we want to create with our customer service standards.
Thank you once again for bringing for bringing this matter to our attention.
Kind regards
Busie Moilwe
***
Thank you for your posting.
I have referred this matter to new home loans division to expedite your request to reallocate an attorney in JHB.
I apologise for the manner in which you were dealt with thus far. This is not the type of impression we want to create with our customer service standards.
Thank you once again for bringing for bringing this matter to our attention.
Kind regards
Busie Moilwe
***