TG
Thabisile G

1 reviews | Active since Jun 2012

26 May 2016, 09:49

Moving me backwards

<p>Standard bank made a mistake and falsely accused me of not paying on an account that I had infact closed and they failed to that on their side. I only realised this when I was denied a contract from a mobile service provider which was very cheap, upon investigation and harrasing messages from Standard Bank I could only conclude that because of this bank's error I have infact been listed as a slow payer when infact it was their mistake. I would like to know how this can be rectified because my life is passing me by and I think its only fair that Standard Bank goes an extra mile and works tirelessly to remove this misleading information on my profile.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply26 May 2016, 11:52
Official

Good day Thabisile

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply27 May 2016, 06:26
Official

I refer to the e-mail correspondence and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

***