TM
Thandanani M

1 reviews | Active since Mar 2016

20 Jan 2017, 11:32

"MOVING FORWARD" while MY LIFE IS ON HOLD!!!!!!! TERRIBLE SERVICE

<p>On the 02 November 2015 I settled my Vehicle Finance account with standard bank. In which case I had to demand that they update my Account with the Credit Bureau. It was only on the 2nd February 2016 (3 MONTHS LATER) that I received response on this matter from a Funanani Muthanyi, Account Management Consultant.</p> <p> </p> <p>This was followed by an email from a Ismaaeel Limalia, (Tue, Feb 16, 2016 at 2:50 PM), claiming that correspondence had been made with the Credit Bureau to update my settled account.</p> <p> </p> <p>This week, 18 JANUAR 2017!!!!! I received my Credit report from TransUnion showing that my STANDARD BANK VEHICL & ASSET Finance account was still in arrears by about R80 000!!!! </p> <p> </p> <p>I urgently need to purchase a vehicle as my car was ****** in December last year. According to Nomsa Sehloho, a consultant at TransUnion, who also had no compassion for my situation, said the process to rectify my Credit report will take 20 days! I start a new job in 5 days time, that requires me to drive around to different sites as part of my Job Description!!!!!!</p> <p> </p> <p>A WHOLE YEAR LATER and WHEN I NEED IT MOST , this Bank Called Standard Bank that is apparently “Moving Forward”, has DELAYED MY LIFE ONCE AGAIN!!</p> <p> </p> <p>I DON’T HAVE 20 DAYS !!!!!!!!! THEY BETTER SORT THIS OUT TODAY!!!!!</p>

0
Replies (2)
Standard Bank
Standard Bank's reply20 Jan 2017, 14:57
Official

Good day Thandanani

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

TM
Thandanani M's update24 Jan 2017, 09:22
Reviewer Update

WELL an AUTOMATED RESPONSE IS NOT GOOD ENOUGH!!!