Moving forward, to where, from bad to worse???

<p>I spoke to a friendly consultant on Tuesday, but unfortuantely i didnt not have a direct email or number to contact him back. I have been trying to get hold of him since yesterday, the email has an automatic response and i have had no response on that since yesterday, I have been on the phone the majority of yesterday afternoon adn today, I have left several msgs for the consultant to contact meback, but standard bank hold process is no less than 15 mins a time, then they transfer you to the incorrect depratment, another 20 mins a shot, then they transfer you back, if the call is answered its back ground noice and the phone gets slammed down and you have to try again, or you get transfered again and wait another 15 - 20 mins. I am so frustrated, how does one operate such a big organisation like this. How are the public supposed to know the correct department numbers? How is this moving forward, how is this professional, and how is it that a clients who has been with Std Bank for almost 12 years receives this treatment?</p>