JJvR
Jeremy Janse van Rensburg

1 reviews | Active since Jul 2011

20 Mar 2015, 12:03

Moving forward to FNB

Looks like Standard Bank will lose my business. <br> On Wednesday 18 March I walked into Standard Bank Cape Gate fairly confident as I am about to buy more shares in the company I work for, that confidence changed to anger real quick after a few words with the receptionist. First I waited for more than half an hour for four consultants that was doing absolutely nothing except for chatting to each other to help me. <br> Eventually I got some help from one of the guys where he informed me that I will wait 3 months to get the money into my account if I opted for an extension on my house bond. I asked him if I can do some sort of business loan, and he got up quickly to ask some assistance from one of the business bankers.<br> A lady from the business banking department came to me and looked like something out of a hillbilly movie, leaned over the table and made me feel like a ******** who is under cross examination. I told her that the business account is at FNB, but I want my loan through Standard Bank because I have been banking with them for ten years now, she then rep**** and I quote, \It is better for you to go to FNB

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Replies (1)
Standard Bank
Standard Bank's reply23 Mar 2015, 09:56
Official
Hello Jeremy30,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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