AS
Andrew S
1 reviews | Active since Sept 2017
02 Jun 2021, 15:16
Moving forward? More like stagnant
I've settled my credit card and requested closure. After phoning 3-4 times, I've spoken to three different consultants, was transferred to collections three times. Collections kept me on hold every single time, using R50 airtime every single time. Lo and behold, my credit card is still not closed. Making money off monthly service fees is pathetic. Bank #3 that doesn't seem to care.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
02 Jun 2021, 20:47Hello Andrew
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply02 Jun 2021, 20:47
Official
Hello Andrew
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
AS
Andrew S's updateReviewer Update
03 Jun 2021, 11:19Your apology is noted. I've checked my account and just as I knew it would happen: charges and service fees have been deducted and the account now has a balance of R75. This is the ******* that I spoke about. If you had done your job this would be resolved already. I am livid.
Kind regards
Kind regards
AS
Andrew S's update03 Jun 2021, 11:19
Reviewer Update
Your apology is noted. I've checked my account and just as I knew it would happen: charges and service fees have been deducted and the account now has a balance of R75. This is the ******* that I spoke about. If you had done your job this would be resolved already. I am livid.
Kind regards
Kind regards
AS
Andrew S's updateReviewer Update
04 Jun 2021, 09:0004 June 2021: Standard Bank, Moving Backward
Day 2 since my complaint. Beautiful sentiments were expressed by Standard Bank, yet action is zero. In actual fact, they blank out the 'Complaints Resolution Centre' contact details.
- I've literally spent THOUSANDS to settle my account. Yet STANDARD BANK still charges me account fees. It's called *****ing.
STANDARD BANK considers itself to be a BIG bank. Their competitors are showing them how it should be done.
Yours sincerely.
A dissapointed client.
Day 2 since my complaint. Beautiful sentiments were expressed by Standard Bank, yet action is zero. In actual fact, they blank out the 'Complaints Resolution Centre' contact details.
- I've literally spent THOUSANDS to settle my account. Yet STANDARD BANK still charges me account fees. It's called *****ing.
STANDARD BANK considers itself to be a BIG bank. Their competitors are showing them how it should be done.
Yours sincerely.
A dissapointed client.
AS
Andrew S's update04 Jun 2021, 09:00
Reviewer Update
04 June 2021: Standard Bank, Moving Backward
Day 2 since my complaint. Beautiful sentiments were expressed by Standard Bank, yet action is zero. In actual fact, they blank out the 'Complaints Resolution Centre' contact details.
- I've literally spent THOUSANDS to settle my account. Yet STANDARD BANK still charges me account fees. It's called *****ing.
STANDARD BANK considers itself to be a BIG bank. Their competitors are showing them how it should be done.
Yours sincerely.
A dissapointed client.
Day 2 since my complaint. Beautiful sentiments were expressed by Standard Bank, yet action is zero. In actual fact, they blank out the 'Complaints Resolution Centre' contact details.
- I've literally spent THOUSANDS to settle my account. Yet STANDARD BANK still charges me account fees. It's called *****ing.
STANDARD BANK considers itself to be a BIG bank. Their competitors are showing them how it should be done.
Yours sincerely.
A dissapointed client.
AS
Andrew S's updateReviewer Update
04 Jun 2021, 13:20This is what Standard Bank rep**** two days ago:
Hello Andrew
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Where's the urgency? It's been 48 HOURS!!!!
I HAD THE SAME ISSUE WITH NEDBANK - THEY'VE RESOLVED IT 24 HOURS.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support
I'LL NEVER BANK WITH STANDARD BANK.
STAGNANT? MOVES CLIENTS BACKWARD Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
A COMPANY THAT PRIDES THEMSELVES ON COMPLAINT RESOLUTION WOULD MAKE THIS INFORMATION PUBLIC. WHY HIDE YOUR CONTACT DETAILS?
THE WORSE BANK IN THE HISTORY OF BANKDOM!
Hello Andrew
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Where's the urgency? It's been 48 HOURS!!!!
I HAD THE SAME ISSUE WITH NEDBANK - THEY'VE RESOLVED IT 24 HOURS.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support
I'LL NEVER BANK WITH STANDARD BANK.
STAGNANT? MOVES CLIENTS BACKWARD Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
A COMPANY THAT PRIDES THEMSELVES ON COMPLAINT RESOLUTION WOULD MAKE THIS INFORMATION PUBLIC. WHY HIDE YOUR CONTACT DETAILS?
THE WORSE BANK IN THE HISTORY OF BANKDOM!
AS
Andrew S's update04 Jun 2021, 13:20
Reviewer Update
This is what Standard Bank rep**** two days ago:
Hello Andrew
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Where's the urgency? It's been 48 HOURS!!!!
I HAD THE SAME ISSUE WITH NEDBANK - THEY'VE RESOLVED IT 24 HOURS.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support
I'LL NEVER BANK WITH STANDARD BANK.
STAGNANT? MOVES CLIENTS BACKWARD Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
A COMPANY THAT PRIDES THEMSELVES ON COMPLAINT RESOLUTION WOULD MAKE THIS INFORMATION PUBLIC. WHY HIDE YOUR CONTACT DETAILS?
THE WORSE BANK IN THE HISTORY OF BANKDOM!
Hello Andrew
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Where's the urgency? It's been 48 HOURS!!!!
I HAD THE SAME ISSUE WITH NEDBANK - THEY'VE RESOLVED IT 24 HOURS.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support
I'LL NEVER BANK WITH STANDARD BANK.
STAGNANT? MOVES CLIENTS BACKWARD Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
A COMPANY THAT PRIDES THEMSELVES ON COMPLAINT RESOLUTION WOULD MAKE THIS INFORMATION PUBLIC. WHY HIDE YOUR CONTACT DETAILS?
THE WORSE BANK IN THE HISTORY OF BANKDOM!