Moving forward - more like backward

.....

After having vehicle finance with this bank for the past 7/9 months I've only had 3 proper debit orders gone off on sporadic times.

Client care/satisfaction is clearly NOT at the top of their moral list. I've tried on multiple occasions to rectify my profile and have been unsuccessfull everytime either due to incompetencies or lack of availability.

So here I am having to deal with their attorney department because apparently it's my fault that my account has been defaulted and nobody at standard bank can contact me to even try and resolve the matter. Instead they'll easily send your info to the attorneys and mess up your credit record.

Don't give clients the compulsory option of debiting the account if it doesn't get done from your side as per you contractual agreement.