Moving Forward??? ....I wonder...

<p>I called to update only an email address, I repeat, only an EMAIL address, but was told that I HAVE to go in to a branch to do it.</p> <p>So just to understand this...I have to drive to a branch, hassle with parking, stand in a long queue only to update an email adress.????</p> <p>When asked why? was told its the rule.</p> <p>When asked how does other banks do it over the telephone? was told they dont know.</p> <p> </p> <p>So in conclusion, a billion rand plus bank, with a footprint all over the world, with a slogan as "Moving Forward", cannot change an email address AND doesnt know how the other banks do it. Just boggles my mind.</p> <p>By the Way, regarding the slogan...is there another way In which this bank should be moving? </p> <p> </p>