Moving forward?? I beg to differ

So I hold an I-store credit card with Standard Bank. I received a call on the 1st December at 11:37 which lasted for 3 minutes. My credit card limit was approved on R52 800.00 as per your consultant and would be updated within 4 working days. Nine (9) working days later and suffering embarrassment at your I-store The Glen, limit increase still not updated.

I need an explanation and/feedback from qualified personnel and this increase updated accordingly. I only bring it to your attention now was I had three (3) to cool off and word the complaint correctly. A prompt response from your offices are now required.