Moving forward?!!

I went to one of the few branches left, spent 1,5 hours hoping to increase my withdrawal limit. After completing the process , I found out a day later that I'd need to get an app to transfer money into shyft forex, so back to the branch for another 1,5 hours. But after I received the email enabling me to transfer the money into forex, I discovered that my limit had only been increased for 1 day. This despite the fact that I'd requested this for a month. So I phoned to find out if this could be corrected to what I'd requested the previous day. After being passed from pillar to post 6x, I finally found the right person who said I'd have to go back to the branch to rectify their bank's mistake. As an educator I find it difficult to have to keep going back to the branch, for things I'd thought I'd done, so I asked to speak to the team leader. I was left holding for two 20 minute slots with only a brief interjection by the call centre agent thanking me for my patience! If this is what standard bank calls, "Moving forward", they'll soon find they are moving without any customers. I feel disappointed and dissatisfied.