Moving backwards

I previously have captured two reviews and each time I had a quick response from two different people and promised they will sort out my problem, which was brought under their attention two month ago. Unfortunately none of them could resolve the 45 odd e-mails I send since nearly two month ago. I saved all the e-mails as a pdf file and attach this to my response to the last person I spoke to. He responded calling for information, to which I responded that all the information called for is included in my e-mails, he came back "Have you read my email dated 15/06? What more do you need?" My response "Did you read my e-mail dated 15/06/2020 in response to your e-mail dated 15/06/2020??????. Whilst I appreciate that some staff is working remotely, surely notes are made on client's profile on the banks system for every interaction. If I give permission to the person to access my profile, surely there should be no excuse. Just READ!!!