Moving backwards!!

<p>Had a query on my credit card balance. Printed a statement from the ATM to see if I could understand it - I couldn't. So I went into my branch of Standard Bank in Kloof, KZN to seek assistance. The lady at reception told me I had to use the toll-free line which she then dialled (I could have done this on my own from work!) I was put on hold for a few minutes before being transfered to an operator. The gentleman I spoke to, despite my not being able to hear him very clearly, did try to hep me as best he could but did not really understand what my issue was. It was difficult standing with a piece of paper in my hand trying to explain to him what I was battling to understand. After a while I thanked him and said I would try and find out more on my own. I put the phone down and told the receptionist that I had had no luck and what I really needed was someone to just have a look at the statement and give me an idea of what I was looking at, and where the discrepancy could be. She half-heartedly looked around the corner for someone who I was told was busy and then she went up to who I assume was the manager of the bank and asked her something..... only to report back to me that there was nothing they could do. This is my bank, my branch!! The lack of interest was astounding. Surely the manager of a branch has the decency to talk to the client who is standing in front of her. But the thing that I find the most shocking is that ALL those people inside that bank are supposed to (one would hope) be people who understand how banking works! Why is it that not a single person could help me try to understand a bank statement. </p>