Moving backwards!!

<p>i refer to the intitial complaint logged on the 30/01/2017ref ********** 733 I called in to enquire about honouring fees that I have been charged in my Account as I have a customer assist account and the purchases they charged were processed on the 26/01/2017 and according to my statement reflecting to have gone through on the 27/01/2017 but according to your department /card division it only went off on the 28th please note on the 27th or when i processed that purchase there was money in my account I have no control over when the merchant requests the money from you ,your Job as a bank is to retain that money until such time.. moving to your honouring fee issue according to your adverti*****t or standard bank TC the honouring fee "When there is not enough money in an account to honour a debit order, we may decide to honour it anyway. The fee is for that." this is in my case was for a purchase not a debit order therefore why did you charge me for it? and in addition the debit order that went off from standard bank has refunded me the funds as the account was already fully paid, should it be that one of the fees is for it of which this is a standard bank account then a refund is due to me .. as if this was not enough the little that is left in my account i cannot use my account reflects money yet when i swipe its insufficient funds please explain this and why? that i have a card that i cannot use yet i am with a bank that is "moving forward" i have spent so much money already calling you guys regarding this not even a complaints person has called me you charged me my overdraft fee twice!! do you think money is falling from a tree? why all these charges that you fail to have the decency to call and account to not even one of your consultants can tell me what is going on I call and I am placed on hold i cant be with a bank that is like this either i am called in 48hrs or close my account and give me my monies!!! its been two weeks now no response nothing ur ref numbers for two weeks are as follows 30/01/2017ref ********** 733 and ********** 979 06/02/2017 what a pathetic bank!!</p>