Moving backwards

<p>I have had all my accounts at Standard Bank for over 30 years. The service has always been terrible but I stayed as a family member worked there for 35 years. I have now had enough. This is the second time they have signed me up to something without my consent and helped themselves to money out of my account. Which is theft! I was told that I was at the Northgate branch in person to sign up to the most recent policy, the branch that I have not gone into for years??? I contacted my Northgate branch and demanded to speak to the manager to find out who did this and where the documentation was to prove this and I have, surprisingly, not heard back from them after over 2 weeks of messages and emails as that is all I am able to do as you cant call the branch directly. This is the most shocking disregard and service I have ever experienced and want this sorted and my money returned so I can move to another bank!</p>