LT
Laura T

1 reviews | Active since May 2014

29 Jul 2015, 16:11

Moving Backward with Pathetic Standard Bank

Once again I am having drama with Standard Bank. I am waiting for SARS to pay over my rebate to my Standard Bank account ending 29782 and they paid it to this account 75932 instead which was closed. I have been told on numerous occasions that I only have one account and that is the Access Account, all others are closed. How then was it possible for SARS to pay to the above-mentioned account if it was closed.I was just told by SARS that if the Account number 75932 is closed then the refund should have bounced back immediately.I called Standard bank call center and was told I need to wait until Monday 3rd August for the funds to reflect and then they can transfer it to my active account.I really don't understand why the previous account wasn't closed...this is the main issue at hand.I need this sorted as in yesterday!!!<br>

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Replies (1)
Standard Bank
Standard Bank's reply30 Jul 2015, 11:26
Official
Hello cloezoe11@,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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