JN
Jacoba N

1 reviews | Active since Nov 2014

17 Oct 2016, 15:39

Moving Backward and Not Forward

<p>I accidentally transferred R5000.00 from my current account to my credit card account what was closed. The credit card account was closed more than a month ago but was still on my bank card as a beneficiary and thus I made the error. Bank refuses to give my money back. I went several times to the bank but nothing is done. Their answer is: “Still in progress. Thank you for your patience!” Weeks past and for a person living on every cent I can’t pay my account due Bank does not want to transfer my money back to my current account. I am 3 months at Standard Bank but it is hell from the start with numerous mistakes, errors and Incompetence from Standard Bank side.</p> <p>Moving forward!!!! But in what direction 1 step forward, 10 steps backward???? Yes!!!!</p> <p> </p> <p>Complaint by Lukas Nortje Cell: ********** 007 Standard Bank client</p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply18 Oct 2016, 15:26
Official

Good day Jacoba

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply19 Oct 2016, 14:33
Official

Good day Jacoba

Please note that this matter shall be closed as per your email response.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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