"Moving Backward"

Standard Bank never fails to astound me with their incompetence. I was contacted to say where my new credit card should be sent. I rep**** that it should be sent to Mooiriver agency in Nottingham Road. When I went to collect it, the card had been sent to Howick. Arrangements were then made to get it to Mooiriver and then to Nottingham Road. It never arrived. The clerk followed it up only to discover that it was still in Mooiriver. I was told that they would bring it the next day. That was two days ago. Today - No card. I ask myself, what could have made Standard Bank into such an *********** organisation? .Answers on a postcard please. Sorry, forgot, Post office doesn’t work either!