1 reviews | Active since Jul 2011
Move to FNB!!
To all Standard Bank customers who are experiencing the same troubles I am: Please have a quick look at FNB's complaint page on Hello Peter. You will notice that FNB is in the top 5 for companies who turn complaints into resolutions. This is the kind of bank I want to deal with. How about you?<br> <br> During this month I will be moving over to FNB. The reasons:<br> - You ignore my emails<br> - You ignore my HP complaints<br> - You owe me thousands of rands which you refuse to pay<br> - Your website is a *********'s dream<br> - You are too busy with your big IT upgrade to worry about customers<br> - FNB care about their customers and about resolving complaints<br> <br> For someone who has sung your praises to so many people, I will now be your biggest negative word-of-mouth publisher. Goodbye and good riddance!
We appreciate you bringing this matter to our attention. Kindly accept our sincere apologies for the service breakdown you experienced with our institution.
As per our telephone conversation, this matter has been addressed with you and we agreed on the way forward.
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
We appreciate you bringing this matter to our attention. Kindly accept our sincere apologies for the service breakdown you experienced with our institution.
As per our telephone conversation, this matter has been addressed with you and we agreed on the way forward.
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
