1 reviews | Active since Feb 2012
Move to another bank, but quickly, [Series 2 episode 1]
<p>On the 6 December 2016, I wrote a review about my being at the receiving end, of bad services from the Standard Bank. My review enlisted an immdiate response, in terms of which my personal details were required , namley identity number and account numbers, which were provided. I was really impressed believing that finally my complaint would be receiving, the attention that it deserved. Then the Standard Bank posted the following reply to my review " your complaint has been referred to a resolution specialist who will contact you", that was 10 [ten] days ago. I have not heard from the Standard Bank or the so called resolution specialist. </p> <p>The Standard Bank's posted a review, to safe guard their reputation, when in reality the clients do not matter. </p> <p>I am now going to take my fight to the banking ombudsman , so stay tuned, for Series 3, when I will be publishing the decision of the banking ombudsman.</p> <p>In the meantime, I guess I must just sit back and wait for the Standard Bank, to again access my accounts , and once again help themselves to more service fees.</p> <p>Incompetence , is the order of the day</p>
Good day Otilia
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Otilia
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
