Motor Assist Insurance ****!!

Standard Bank has decided to add a Motor Assist Cover to our account, which was debited today without our consent or even communicating that this will happen.

I have been on the phone all day with various consultants being sent to pillar and post trying to understand why this has happened. After being told that it is in my contract that they are allowed to do this and that they had communicated, I explicitly explained multiple times that there was no communication and that the contract clearly states that I only need to provide proof of my insurance upon request.

I was then promised to receive a call back before the end of the day, after waiting a few hours I decided to call the department again, and suprise, the department is closed, everyone went home. I now need to wait until Monday!

This is completely unacceptable, I have to fight to have my own money be returned to my account. Pathetic service from Standard Bank. I have never been requested to provide proof of insurance previously, why now??