PN
Philip N
1 reviews | Active since May 2019
19 Apr 2022, 16:17
Motor Assist Cover Incorrectly Added to Statement.
I sat waiting for a consultant telephonically for 20min to finally get through to someone, who then needed to transfer me, but the consultant ended up sending me back to the beginning of the call centre process, hence me communicating via hellopeter.
I noticed a while ago my monthly premium on my vehicle financing debit order increased from around R2500 to R3500. I have pulled a 6 months statement to see this has been so for at least more than 6 months. I then opened a individual statement and see there is car insurance added to my debit order for some reason. I have been with King Price for over 6 years, and need this to be urgently investigated, insurance canceled, and the accumulated amount be refunded.
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Replies (2)PN
Philip N's updateReviewer Update
19 Apr 2022, 20:43I did at a point try to join Standard Bank insurance, however, King Price did offer a lower premium so I then phoned standard bank again to cancel the insurance that was going to go through. I am assuming that this is when it was never actually was canceled but just kept running.
PN
Philip N's update19 Apr 2022, 20:43
Reviewer Update
I did at a point try to join Standard Bank insurance, however, King Price did offer a lower premium so I then phoned standard bank again to cancel the insurance that was going to go through. I am assuming that this is when it was never actually was canceled but just kept running.
Standard Bank's replyOfficial
21 Apr 2022, 13:17Hi Philip. Thank you for raising your concerns with us.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
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We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***
Standard Bank's reply21 Apr 2022, 13:17
Official
Hi Philip. Thank you for raising your concerns with us.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***