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Innocent S
1 reviews | Active since Apr 2017
23 Sept 2025, 10:21
Most useless bank in South Africa
This bank is so relaxed, they have no care in the world. Your emergency means nothing to them, especially when you want to settle your debts, they will take you from pillar to posts. Its been four days trying to get a settlement letter and still nothing
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
23 Sept 2025, 12:09Good day Innocent,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Sept 2025, 12:09
Official
Good day Innocent,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Innocent S's updateReviewer Update
23 Sept 2025, 12:17How long can it take to draft a letter, when the settlement amounts are already known, I was on the phone for over an hour and still the manager is still drafting a letter after one hour?
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Innocent S's update23 Sept 2025, 12:17
Reviewer Update
How long can it take to draft a letter, when the settlement amounts are already known, I was on the phone for over an hour and still the manager is still drafting a letter after one hour?
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Innocent S's updateReviewer Update
23 Sept 2025, 14:10The matter has been resolved.
Thank you Bongani Jivindava, you spent the whole hour going back and forth on the phone with me and ensuring the other department is doing their job, you truly are a God sent. If it was not for Bongani would still be running around with everyone sending from pillar to pillar
Thank you Bongani Jivindava, you spent the whole hour going back and forth on the phone with me and ensuring the other department is doing their job, you truly are a God sent. If it was not for Bongani would still be running around with everyone sending from pillar to pillar
IS
Innocent S's update23 Sept 2025, 14:10
Reviewer Update
The matter has been resolved.
Thank you Bongani Jivindava, you spent the whole hour going back and forth on the phone with me and ensuring the other department is doing their job, you truly are a God sent. If it was not for Bongani would still be running around with everyone sending from pillar to pillar
Thank you Bongani Jivindava, you spent the whole hour going back and forth on the phone with me and ensuring the other department is doing their job, you truly are a God sent. If it was not for Bongani would still be running around with everyone sending from pillar to pillar
Standard Bank's replyOfficial
23 Sept 2025, 14:26Good day Innocent,
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Sept 2025, 14:26
Official
Good day Innocent,
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind regards
Standard Bank Hello Peter Team
***