most useless bank in South africa

On the 5-03-2015 i logged a complaint on Hello Peter and all i received was a automated response stating an agent will contact me to have my query resolved. My initial complaint was the ****py service i received when making a deposit into to my credit card..i made a deposit to settle to the outstanding balance on the 28-02-2015 and the money didnt clear as yet. I made numerous calls to the call centres which cost me over 100r airtime and my problem still hasnt been resolved nor was i called my an agent as stated by the reply on hello peter. It is sickening to see a bank that claims to be 1 of the biggest in SA cant resolve simple problems. They charge customers so much for services they cant even keep to. I have read numerous complaints on hello Peter and it is disappointing to see what people think of standard bank and they simply dont bother keeping their clients happy..there is no personal touch to the response we get, just an automated reply which they don't even keep to..Worst bank i have ever dealt with. Should of just stuck with FNB who i never had a problem with all the years i dealt with them.