MN
Malcolm N
1 reviews | Active since Dec 2016
02 Mar 2020, 16:06
Most Useless Bank in SA
I sent numerous e-mails to ***, ***, and *** and have received no responses. I also lodged complaints on Standard Bank's website and received no acknowledgement or response. I received mails which look like hoax messages and queried this with Standard Bank and once again no response! It is evident Standard Bank does not have any respect for their clients and does not place any importance on ********** activities. Standard Bank is one of the worst banks to deal with in South Africa.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
03 Mar 2020, 08:46Hello Malcolm
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Mar 2020, 08:46
Official
Hello Malcolm
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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MN
Malcolm N's updateReviewer Update
04 Mar 2020, 12:51I received an e-mail on 13 February 2020 from standardbank.co.za domain which I suspected was a phishing e-mail. I e-mailed *** on 14 February 2020 to query the authenticity of this e-mail and received a response on 4 March 2020 from Maurice Mangale advising that she forwarded the e-mail to their phishing department. However to cover up for Maurice's incompetence in not providing a timeous response she **********ly amended the date on my original e-mail to 28 February 2020. Maurice is a ***** working at Standard Bank and I wouldn't be surprised if she is also responsible for ********** transactions on client accounts. Standard Bank is a useless bunch of *****s!
MN
Malcolm N's update04 Mar 2020, 12:51
Reviewer Update
I received an e-mail on 13 February 2020 from standardbank.co.za domain which I suspected was a phishing e-mail. I e-mailed *** on 14 February 2020 to query the authenticity of this e-mail and received a response on 4 March 2020 from Maurice Mangale advising that she forwarded the e-mail to their phishing department. However to cover up for Maurice's incompetence in not providing a timeous response she **********ly amended the date on my original e-mail to 28 February 2020. Maurice is a ***** working at Standard Bank and I wouldn't be surprised if she is also responsible for ********** transactions on client accounts. Standard Bank is a useless bunch of *****s!
MN
Malcolm N's updateReviewer Update
10 Mar 2020, 15:12I received no response to my last post re ***** by Standard Bank employee. I also received no feedback or resolution as Standard Bank advised they would provide. Clearly a sense of 'do not care' by Standard Bank!
MN
Malcolm N's update10 Mar 2020, 15:12
Reviewer Update
I received no response to my last post re ***** by Standard Bank employee. I also received no feedback or resolution as Standard Bank advised they would provide. Clearly a sense of 'do not care' by Standard Bank!
Standard Bank's replyOfficial
17 Mar 2020, 13:13Hello Malcolm
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 17 march 2020.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply17 Mar 2020, 13:13
Official
Hello Malcolm
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 17 march 2020.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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