Most useless Bank ever

I am so highly disappointed in the banks services, I urgently need assistance with closing my Grand mothers accounts and having the funds transferred to the FNB estate late account attached.

I have been to the branch in greenstone in September and october to have this request action where I had to wait 3 hours for assistance and have been calling the deceased estate contact number on a number of times where I have been holding for over an hour with no one answering the calls.the bank is making this process very difficult and painful running around with no assistance. Have called Complaints department which also is struggling to assist or even expedite the query as legal have changed process and won't even accept documents via email, no one in the department has access to their new system. Have followed links on the website and still no response or anyone who calls me back on the please call me options. Standard Bank is the most useless bank ever even the branch can't even assist, been going round in circles now for something that took FNB 2 weeks to resolve and with Standard Bank its taking over 3 months .