Most useless bank

I absolutely hate this bank. I have been banking with them for literally my whole life, and they have my entire portfolio. I have recently moved to RMB, and the level of service is not even comparable. This move was the best decision ever.

I am now struggling with one of my Standard Bank Home Loan debit orders. All of my debit orders are going off my RMB account, except for the one home loan. I have today phoned for the 3rd time to speak to a Standard Bank private banker, to load my debit order. It hasn't been deducted for 3 months now, and I constantly need to make manual payments to avoid it going in arrears. This is extremely frustrating and infuriating.

Every time I phone Standard Bank they advise that everything is now correct and it will be debited, but nothing happens. I then need to phone again and make a manual payment. How long is this going to continue? I am the one paying extra interest as my payments are continuously late.

I have dealt with Aubrey on the last phone call and he has no clue what is going on. Reference number ***.

They are absolutely useless, and I can't wait for the day that I have no more products with Standard Bank.

I really do not recommend this bank to anyone.