JW
Jaco W

1 reviews | Active since Jun 2016

15 Jun 2016, 10:04

Most useless Bank

<p>I app**** for an extension on my home-loan and was granted the amount.</p> <p>All documents were sent to STB home loans and I was assured that it will take 5 working days. Here we are 25+ working days later after fighting and the attorneys fighting with home loans.</p> <p>Documents go missing after it was confirmed received on their side and anything takes 5 hours with home loans.</p> <p>Congratulations Standard bank! You lost another 3 customers.</p> <p>Closing my prestige account, my wife’s prestige account and my son’s account</p> <p>Already opened an account with the opposition and they are going to move my home loan free of charge and give me a better rate as well.</p> <p>I am no STEVE!</p> <p>Good riddance.</p>

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Replies (2)
Standard Bank
Standard Bank's reply15 Jun 2016, 11:39
Official

Good day Jaco Wepener

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply20 Jun 2016, 11:06
Official

Emailed customer feedback.

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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********** (fax)

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