Most things need to be done in branch, even after retrenching a lot of their people. Smh

Every time I need to do simple things, such as displaying my home loan account on the online banking, "you need to go into the branch sir", but I added the home loan on the app??? I've closed all accounts with Standard Bank, except my home loan and personal loan. The personal loan is almost paid up, to open and increase the balance it I could do it simply on the app. To close it I need to take leave from work and close it in the branch. My credit card I could cancel over the phone, however savings and cheque accounts I had to stand in line at the branch. This bank is still living in the 1980s, trying to make everything as difficult as possible. Also more expensive than most banks. Good riddance