MOST TERRIBLE SERVICE FROM STANDARD BANK

I wish it was possible to give negative stars because Standard Bank does - in general - not even deserve 1 star My main frustration is sitting for lengthy times on call centres when trying to contact them My specific reason for writing this report, is the following . On 5 November 2025, having sat for 27 minutes waiting on the call centre to answer, I reported to the operator that I saw 4 cases of unauthorised transactions on my credit card statement. She said the case will be examined and that the ***** Department will come back to me . Needless to say, I heard nothing. So I called again - 2 nd time. This time ( again after about 30 minutes) the operator said I must report the case to SAPS, make an affadavit and get a case number and mail the affidavit and credit card statements showing the 4 transactions I did the latter ( I have the proof) on 5 November. I resent the mail agaon ( after 5 November) asking for acknowledgement - with no success.

On 12 December 2025, I called again. The operator said there was no ***** case reported on my profile . She was helpfull though and asked me to send an e-mail to her personal e-mail adress and that I will hear froem Standard Bank within 48 hours.

Today - 22 December- I called again to the ***** department. I was asked to resend the mail and I will be contacted within 48 hours.

So - I cannot believe the quality and standards of custoemr service of Standard Bank. I have been with Standard Bank wince I was a student ( 1977). But really - I only have one solution and that is to go to Capitec. There service, there reaction to queries, their TECHNOLOGY - evreything is outstanding. SOrry Standard Bank - you have had so many chances but I cannot waste my time with such a poor performer anymore