1 reviews | Active since Jan 2015
Most ****ty service experienced
I opened a new business account last month. Received my card last week and tried to purchase goods over the weekend only to be told that my card is blocked. I overlooked the problem and decided to call the call centre on monday 14th December. When i called in the morning at 8:30 i was advised the card was blocked and they would uplift the ban and my card will start working. I tried again at 10:00 and my card still blocked. I called again in the afternoon and was advised that the ***** department had been looking into my problem and within the nexxt few hours it will be working. To be more specific i spoke to the business manager at the vereeniging branch which advised that my card will be after 7 at night. I tried again this morning and my card still not sorted and still blocked. I am so frustrated at this issue that if my card is not sorted out within this business day i am closing the account and \moving forward"to another bank which will help me better. What makes this whole debacle so damn embarrassing is the fact that when i tried to swipe the card for the first time it showed on the machine that there is a potential arrest for me. So ****ed right now!!!"""
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
