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Madeleine G

1 reviews | Active since May 2017

03 Sept 2020, 12:40

Most rude person

Someone called, said she is from Standard Bank Asset Finance. Said her name is Pam or Sam. This lady was so rude. Was about n old account for 2012. When i asked her surname, she refused to give it to me. I put the phone down. Within seconds she called back. Was just as rude to my husband. I tried to call Standard bank, held on for 20 min with no answer. If this is the way I am being treated as a customer, i will rather take my account to FNB or other bank

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Replies (3)
Standard Bank
Standard Bank's reply03 Sept 2020, 17:01
Official
Dear Madeleine Gericke

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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MG
Madeleine G's update23 Sept 2020, 11:53
Reviewer Update
I need a manager or someone higher up to contact me.
I am sick and tired of the harassment that I am enduring.
The person can email me on ***
MG
Madeleine G's update03 Oct 2020, 09:58
Reviewer Update
I left my email address for Standard Bank to contact me. A Joseph Witticker came back to me on 25 September at 12:38. I responded to his email on 25 September at 13:40 with my email with details.
Well today is Saturday 3 October and no response o communication from anybody at Standard bank and still I get harassed, phone calls from just after 6 am till late at night, 7 days a week

Standard bank need to get their act together.