Most pathetic service and Bank ever!

I have been on the telephone line for more than 1 hour trying to have a Standard Bank debit order reversed. You are so quick to debit my account - my debit order date is the 27th of each month, but it went off today (15.12.17) as you assumed I got paid my salary and I had no prior notification that the debit order will go off today.. And now I have to wait for 2 working days before the money reflects and still pay for the reversal of this? Absolute ****!! The worst and most pathetic service and bank that ever existed.