Most pathetic banking customer service

I am a customer of Standard Bank International but in order to process an admin request they suggested I went into a local branch. I went into the Claremont branch and had to wait over 1.5 hours to process my request at which point I had to leave for a doctor's appointment. Aviwe as the person who assisted me but completely wasted my time asking for my personal information for the local Standard Bank although I was not a customer and did not want to give that information. That was a POPI violation. Even thought they had all my documentation to email Standard Bank international, they refused to do it because I was not standing there waiting for them for another 10 minutes. My local bank is FNB and I was able to do everything on-line or via the phone with no branch time waiting. If anyone is a local Standard Bank customer, I suggest that you switch banks immediately and save yourself a lot of pain, time and effort.