KC
KELLY C
1 reviews | Active since Aug 2019
12 Oct 2020, 10:18
MOST PATHETIC BANK TO BE WITH
CONTANT PATHETIC AND *********** SERVICE RECEIVED FROM STANDARD BANK. FOR ONE F****N YEAR I HAVE BEEN TO THE BRANCH 4 TIMES AS WELL AS PHONED IN MORE THAN 8 TIMES TO ADDRESS THE SAME SIMPLE ISSUE IN WHICH NOT ONE OF THESE *********** CONSULTANTS CAN UPDATE A SIMPLE THING AS A CELL NUMBER TO WHERE OTPS ARE SENT. EVERYTIME I SPEAK TO SOMEONE THEY APOLOGISE AND SAY WITHIN 48 HRS THE MATTER WILL BE RESOLVED. A WHOLE F******N YEAR LATER AND I AM STILL WAITING. EVEN EMAILING THEIR COMPLAINTS DEPARTMENT IS A WASTE OF TIME BECAUSE YOU DONT GET A RESPONSE. BEEN TO DIFFERENT BRANCHES AND THE SAME DISGUSTING SERVICE
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Oct 2020, 16:23Hello Kelly
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply12 Oct 2020, 16:23
Official
Hello Kelly
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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***
KC
KELLY C's updateReviewer Update
13 Oct 2020, 10:15IT IS QUITE POINTLESS, I HAVE STILL NOT RECEIVED ANY COMMUNICATION. I NEEDED TO DO AN EFT YESTERDAY FOR WORK TO BE DONE IN MY HOME HENCE I CONTACTED YOUR PEOPLE WEEKS AGO ONCE AGAIN TO UPDATE THIS. I HAD TO GO TO AN ATM YESTERDAY AND DO MULTIPLE WITHDRAWALS TO PAY FOR MY HOME IMROVEMENTS TO BE DONE WHICH IS REALLY ********* TO BE PAYING A LARGE SUM OF MONEY IN CASH, THIS HAS COSTED ME A LOT OF BANK CHARGES AND NO PAPER TRAIL SHOULD SOMETHING GO WRONG WITH MY HOME IMPROVEMENTS PAYMENT
KC
KELLY C's update13 Oct 2020, 10:15
Reviewer Update
IT IS QUITE POINTLESS, I HAVE STILL NOT RECEIVED ANY COMMUNICATION. I NEEDED TO DO AN EFT YESTERDAY FOR WORK TO BE DONE IN MY HOME HENCE I CONTACTED YOUR PEOPLE WEEKS AGO ONCE AGAIN TO UPDATE THIS. I HAD TO GO TO AN ATM YESTERDAY AND DO MULTIPLE WITHDRAWALS TO PAY FOR MY HOME IMROVEMENTS TO BE DONE WHICH IS REALLY ********* TO BE PAYING A LARGE SUM OF MONEY IN CASH, THIS HAS COSTED ME A LOT OF BANK CHARGES AND NO PAPER TRAIL SHOULD SOMETHING GO WRONG WITH MY HOME IMPROVEMENTS PAYMENT
Standard Bank's replyOfficial
19 Oct 2020, 08:44Dear KELLY CLIFFORD
Thank you once again for posting your comments.
This matter has been resolved with the account holder directly.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
This matter has been resolved with the account holder directly.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply19 Oct 2020, 08:44
Official
Dear KELLY CLIFFORD
Thank you once again for posting your comments.
This matter has been resolved with the account holder directly.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
This matter has been resolved with the account holder directly.
Kind regards
Clint Petersen
Complaint Resolution Centre
***