1 reviews | Active since May 2014
Most Pathetic Bank for Homeloans
Well.... Were do I start....
1stly - Bought a home - something to be excited about right.... Well until the finalization... Bond was not registered as per what was required... Proof Given 2ndly - Brushed off by the "apparent crm" in particular Nkululekhu - trying to sort issues for weeks on end.... Only to be told by him and Lulu to call standard bank and reapply for the balance 3rdly - Access bond not activated on the bond.... Took 2months to sort and eventually this was done after having to resubmit all paperwork, waiting for weeks on end, finally that was done 4thly - re-apply for the balance as per what I required and then all approved, signed and when I asked for this to be in the access bond - the reply I get from Mpho Ma....... is call the call center .... So what must I now re-apply
Like really ***..... Clearly it seems STB in totality in *********** when dealing with customers
Can a manager pick up a phone and call me because clearly no one else can
Dear Riaan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Riaan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
