rL
riaan L

1 reviews | Active since May 2014

21 Nov 2017, 11:55

Most Pathetic Bank for Homeloans

Well.... Were do I start....

1stly - Bought a home - something to be excited about right.... Well until the finalization... Bond was not registered as per what was required... Proof Given 2ndly - Brushed off by the "apparent crm" in particular Nkululekhu - trying to sort issues for weeks on end.... Only to be told by him and Lulu to call standard bank and reapply for the balance 3rdly - Access bond not activated on the bond.... Took 2months to sort and eventually this was done after having to resubmit all paperwork, waiting for weeks on end, finally that was done 4thly - re-apply for the balance as per what I required and then all approved, signed and when I asked for this to be in the access bond - the reply I get from Mpho Ma....... is call the call center .... So what must I now re-apply

Like really ***..... Clearly it seems STB in totality in *********** when dealing with customers

Can a manager pick up a phone and call me because clearly no one else can

0
Replies (2)
Standard Bank
Standard Bank's reply21 Nov 2017, 13:30
Official

Dear Riaan

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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*** (fax)
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rL
riaan L's update11 Dec 2017, 13:49
Reviewer Update
For any one that wants to apply with STB for a home loan please think twice