Most *********** manager and empoyers that exist

I think this is my 5th complaint already. I asked them four time to cancel my credit card because I don't use it and do not live in South Africa anymore. I have had RESPONSE. I even had the ombudsman contact them and still no response. Does anyone work there? Does your emails work? Do you have internet? When I ask them to do something for me or cancel something I receive no response or it takes then years to sort out but as soon as they want money from me they can contact me straight away and even send a letter. They lost my power of attorney documents and caused me great deal of emotional stress for not having excess to my money overseas because of their incompetence.